Archive for January, 2009

First Impressions of Vumber, My Virtual Number

As you might know, I am moving into a new office this week. We don’t require much out of an office other than a rather nice address for the business cards and internet; it serves as a home base, a place to land between site visits and trips to the data center. So with that, we’ve opted to work from our mobiles rather than install a phone system.

Now, that might not seem like too big a deal to you. Working strictly from a mobile phone is in no way uncommon. But those people aren’t working from my mobile. The number was originally a land line, I had it installed right before I went to Argentina in 2005. I worked for the phone company at the time so I oversaw the installation order and hand picked the phone number. It’s a great number and I intend to keep it. In the past few years I’ve ported it from land line to voip and finally to mobile.

With this in mind, I set out on a quest for a virtual phone number. I don’t need toll free service, I have no use for fax. My criteria were really pretty simple:

  • The proper area code for my location.
  • Voicemail capability.
  • Calls had to forward to the number of my choice; not a static number and not my computer.
  • I needed the ability to make outbound calls.
  • No per minute charges.

Simple, right? Apparently not so much.

Not a lot of services offer the upstate South Carolina area code. Plus, the per minute charge was a deal breaker for several services, as was the outbound calling. After a bit of searching and getting some recommendations on FriendFeed, I happened across a service called Vumber. And before you ask: yes, that’s an affiliate link.

Vumber

Vumber met all of my requirements above (you notice I didn’t specify a non-dorky service name) and has several other things going for it as well, not the least of which was the free 30 day trial. A good free trial is a beautiful thing, and being the value minded person I am I’m always willing to take advantage of one.

After the trial it’s $9.95 a month for up to 20 hours of usage. I’ve not had 20 phone hours for work any time in the past year, so this wasn’t an issue in my book. For those that are curious, checking your voicemail by phone does count against your time for the month. The flip side of that is the fact that you can listen to your voicemail online, so there’s no need to check it over the phone.

That $9.95 gets you a virtual number and voicemail box (see, Vumber makes sense now!) that will ring to whatever phone number you specify. You can add additional Vumbers to your account for $3.95 a month, or change your existing Vumber for $1.95 ( actually, the first three times you change the number are free).

Vumber Account

The feature set of Vumbers are relatively simple, but interesting. The most intricate is how to direct incoming calls. You can set any of the six handling methods below via the online account interface or by dialing into your Vumber.

  • Route calls to the number you’ve specified (in my case, my mobile)
  • Send them straight to Vumber voicemail
  • Busy signal
  • Continuous ring
  • Temporarily out of service message
  • Disconnect message

You can see now why many of the reviews I found online were with regards to the dating scene… As an aside, if you have the calls ringing through to your phone and you miss the call, they are routed back to your Vumber voicemail box, not your standard voicemail.

Other options include what to pass to your caller ID (either the person who called you or the Vumber itself), what you hear when you answer (’press 1 to accept’, announce the originating number, or put the call straight through), and whether or not you want to enable emailed missed call notices. You can also set a PIN and alias for each Vumber.

The best feature for me, though, is the ability to place outbound calls. You add ‘registered private numbers’ to your account, and these numbers are able to place outbound calls through your Vumber. That virtual number is what winds up on the recipients caller ID. Perfect!

Blocking and speed contacts are the two remaining features. Blocking handles calls with anonymous/unknown caller ID information or other phone numbers you specify. You can route these calls to any of the call handling options above except to your number. Speed contacts let’s you specify frequently called or special numbers so that you can dial them more quickly as an outbound Vumber call. You also have the option to handle calls from your speed contacts as you would blocked numbers. Sounds like just the thing when you want to send a certain client straight to voicemail but be able to dial them back quickly. Not that I’d do that, of course. But someone might find it useful.

My method of using the service is going to be very straight-forward. I have my account set to show my Vumber when it calls, and that number is in my phone contacts as my work line. So my phone rings, the screen shows work line, and I can answer the phone properly. If I miss the call it goes to my Vumber voicemail which has a brief, work branded message. I can listen to that message from my phone, in my Vumber account, or via the email attachment they’ll send me.

And there you have it, an overview of the rather simple but perfectly adequate feature set of Vumber. I’ve received a test inbound call and placed a test outbound call. The call quality was fine, though there was just a hint of a delay. Thing is, the test call I made and received was from an overseas number, so the delay might have been due to that and not the service.

So far I am more than pleased with what I’ll be getting for my $9.95 a month. Once I get a chance to use the service a bit more, I’ll give an update.

Oh, and about that affiliate link: if you use it to sign up you get the 30 day free trial and I get a free month of service. Just wanted to be up front about it =)

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Content Confusion: What Do You Want To Read?

As I’ve mentioned before, I’m big on site stats. Other than comments, obviously, stats are the one way I know I’m not just talking to myself. Not that there’s anything wrong with talking to yourself… Anyway, after a quick perusal of my stats to date, I have to say I’m not quite sure what I’m seeing. My top post, hands down, is 25 Things About Me. Second is the post about using Intense Debate for comments, and third is my rant about social media drama. So from what I see, my readers like getting the inside scoop on me, social media, and quite possibly have a love of list posts.

Is this right?

I’m asking because I want to know what you like to read. That doesn’t mean I’m always going to write it, of course: some days all I’ll have to post about is the fact that the cat threw up on me. But the whole purpose of writing (other than getting some clutter out of my brain) is to have someone read it. And I like you, so I kinda want you to stick around.

So there you have it: an open request for topic suggestions. Leave your thoughts in the comments, otherwise we all run the risk of seeing that cat vomit post some day in the future.

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Money Saving Psychology: Self-Confidence Affects Purchasing Decisions

There’s an interesting article on Science Daily today about how your self-confidence affects selection habits.

[R]esearchers asked participants to write about health-conscious behaviors with their dominant or non-dominant hands. Then some of the participants wrote essays about the most important value in their lives (an activity designed to restore confidence). All participants assessed their moods and self-esteem levels and then chose between a healthy snack (an apple) and an unhealthy snack (candy bar). Participants whose confidence was shaken (by not using their dominant hand) who didn’t get to self-affirm with the essay were more likely to choose the healthy snack—to restore their health-conscious confidence.

Essentially, when we’re feeling less confident we’re driven to select items that bolster our sense of worth. When our confidence levels have been restored, we’re less likely to choose items simply to sooth our damaged egos. Makes sense, right?

The trick is to turn this information to your advantage. For instance: when I go to the grocery store, I want to make healthy purchases. I’m trying to avoid as much prepackaged and processed food as possible because I believe that is more healthy for me. Based on the information above, lowering my concept of how healthy I am may just do the trick to keep me shopping on the outside edges of the store. After all, if I think I’m doing great than I might start to think I deserve a little splurge, like a box of Oreo Caksters…

But this can turn the other way, too. If I feel ugly, I’m more likely to buy something to make me feel pretty. If I feel unintelligent, I’m more likely to buy something to make me feel brainy. The list goes on: uninteresting, messy, etc. In order to help keep my spending in check, it might be a good idea to give my confidence a boost before I head out. You know: give the stove a quick wipe and turn on the dishwasher before heading out to Bed, Bath, and Beyond for a new knife. Put on a little ‘war paint’ before walking through the cosmetics department. Wear some clothes I look great in before heading out to buy a pair of pants.

And even if it doesn’t exactly work, at least you’ll be walking around feeling a little bit better about yourself, which means you’re less likely to try and shop your sorrows away.

Photo credit: Kaptain Kobold

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Your Output Is Only As Good As Your Input

My job, in a nutshell, is developing custom software solutions, specifically supply chain and resource management software. Some of our clients simply buy a license, but many enter a contract for a monthly support agreement where we help address issues that arise with the software. It’s a good working arrangement: having consistent contact with a client via a support agreement actually makes it more likely that said client will contract with us in the future for bigger system enhancements, and the client receives a pre-determined amount of support hours each month without having to be concerned with the cost.

The majority of my working time is actually spent on such a support agreement, handling issues for our largest client (known as Client #1). Our software serves as a web-based interface between two of their internal systems: data from their master database goes to one area of our software, while data from hand-held quality inspection devices is sent to another area. The web-based interface combines these two masses of data into easily understood quality performance numbers. This information is vital to their business performance and, by extension, their stock prices. And no, I don’t own any of their stock…

Client #1 has been with this company longer than I have, almost seven years. They are a large, internationally known company with unlimited support hours each month. We definitely want to keep them happy and it’s my job to do so.

There’s only one problem. At this point, about 80-90% of the issues I handle for them have nothing to do with the software we’ve created. They’re caused by bad data. Bad data from the back end, bad data from the front end, someone fat fingered an entry, someone sent the wrong data for an inspection center. The list goes on.

Invariably I get an email or phone call about an immediately pressing issue, something not working right, files failing saying their back-end counterpart was not delivered. Even though I know with almost certainty what the issue is, I investigate before responding. I dig through the log files or peruse the original back end data file. And then I respond as politely as possible that the error was a typo. Or, in some cases, someone didn’t enter a data aspect that is required to process the files.

There’s only so much corrective reinforcement I can give. Because of the corporate hierarchy, the people I deal with aren’t the ones making the errors. They’re simply designated Points of Contact, funnels if you will. The people making the errors don’t even know that I or possibly even my company exist. Moreover, they’re located in hundreds of places around the globe: language and time zones are a built in issue. The best I can do is show the contacts I deal with how much this affects their business. A typo may seem like a tiny mistake, but that one piece of bad input causes the output to be incomplete, invalid, or in a worse case scenario, misleading. Business decisions, who’s hired, who’s fired, which contractors to retain: all of these are affected by that one small typo.

If I can convey the seriousness of such a small error, my next step is trying to prove a pattern of behavior. Connecting the dots, if you will, to show that this particular data entry clerk or that particular inspector are consistently making the mistakes. This type of analysis is actually not part of our agreement with the customer. Once I make the software work and get the data to process, I’ve met my obligation. Going that route doesn’t help me or Client #1 in the long run, though. Whenever possible I point out exactly where in the process data is being corrupted. Who is making the typos, who is cutting corners and not entering the complete data set. As a former trainer, I know that it’s always more effective to address a performance issue with a specific individual than it is with an entire team just as it’s more effective to address a team instead of sending a memo to an entire location. The more detail I can provide, the more dots I can connect, the more likely it is the correct person will receive the feedback.

And what do I get out of it? A happy client, and fewer emails if I’m lucky.

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My Short Stint As A Work-At-Home Professional

Boss and I have both been working at home the past two weeks, an arrangement we came to after deciding to leave our previous office. Leaving was definitely the best decision to make: the previous space was tiny and had one of the worst internet connections I’ve experienced in the past ten years. Combine that with the fact that our jobs are 99% digital and we’re the perfect ‘work at home’ candidates.

Working from home does have it’s challenges, not the least of which is getting motivated.  I figured it’s a lot like the advice parents are given about their children’s homework: give them a dedicated space to do it. So, I toyed with the idea of going all out to upfit an office for myself in my house. By “all out” I mean spend a bill or two on a desk and some neat desk accessories, plus some office supplies. I know myself well enough to realize that such a spending spree would be more about indulging my love of the office supply store than anything else, though, so I decided it wasn’t the best idea given the current economy.

It’s a good thing, too: Boss signed a lease on a new office last week. Well, that didn’t last very long…

It would appear I wasn’t the only one dealing with the difficulties of staying motivated. Between that and his cats thinking they had upgraded to a full-time live-in servant, Boss was having a hard time keeping focused at home.

Now, I know what you’re thinking. “Work at home” doesn’t necessarily imply actually being at home when one is working. Perhaps a better phrase would be “office flexibility”. Work from Whole Foods and Monday, Doc Chey’s on Tuesday, a coffee shop on Wednesday, etc. And yes, that would work to an extent. However, there is such a thing as too much mobility. Working from home still gives you a base, a place where your brain shifts from play mode to business mode. Having a hyper mobile office doesn’t offer that same mental shift and can be even harder to get used to.

And I have to say: the new office is pretty darn sweet. It’s bigger, it looks better, and the location is fantastic for this area. Plus with commercial real estate being in somewhat of a slump around here, the lease terms are more than favorable. This new space marks a new stage for our company, and that above all else is why I’m excited about this move.

Now, I just have to get back in the habit of brushing my hair before noon…

Photo Credit: rocketlass

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Today’s Recipe: Beef And Vegetable Soup

Winter brings one of three things to my mind when it comes to dinner: soup, beans, or beef stew. Give me a piping hot bowl of any of these and I am guaranteed to be a happy customer. Tonight it’s going to be beef and vegetable soup, so I thought I’d share the recipe here in case any one else is craving something warm to eat.

Be forewarned I use the word ‘recipe’ loosely. One of the best aspects of a soup like this is you can change the ingredients based upon what you have on hand, so it’s likely to never be the same twice. I’ve loosely based mine on the beef and vegetable soup recipe provided on the Better than Boullion jar. The nutritional analysis at the end of this post is from NutritionData.com and is for the ingredients as they’re listed: substitutions or additions will of course change things a bit. Also note that the serving size is huge, almost a pound of soup. All for under 400 tasty calories.

  • 6 tbsp Better Than Boullion beef base
  • 2 qts water
  • 1 14oz can of diced tomatoes
  • 1 16oz can of beans (pintos used here, though I also like garbanzo beans)
  • 1.5 lbs beef pot roast, cooked and pulled into chunks
  • 2 medium onions, chopped
  • 2 medium stalks of celery, chopped
  • 5 medium russet potatoes, chopped
  • 10 oz mixed frozen vegetables (I just scoop out 3 cups from the bag)
  • 1-2 bay leaves
  • pepper and garlic to taste

Here comes the hard part: put everything together in a big pot. Simmer for an hour. Eat.

Here’s the nutritional analysis. Click for the full size image.

Beef And Vegetable Soup Nutritional Data

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It Would Appear I Am A SEO Savant

The one thing that keeps me writing is the fact that I know people expect it. It’s what happens when you start a site, it’s what you hope for in fact: people like what you write enough to come back for more. I don’t have ads, I don’t get a lot of links, I don’t even have a purpose. All I have is my urge to write and you, the person reading this.

When you combine this with my unholy love of numbers and charts, the result is me checking my site stats unnecessarily often. I like seeing that someone else has been here, it gives me fuel to write something even when I feel I have nothing to say. This was more true than ever when I looked at my stats this morning and noticed that I’m getting hits for people searching for “25 things about me”.

You’re probably painfully aware that I participated in the 25 things meme earlier this week. Yes, it’s my most popular post right now, but for a two week old site that’s to be expected and it didn’t strike me as particularly odd. But the fact that people are searching for “25 things about me” is interesting. This meme has struck a chord with the people who participated as both writer and reader to such an extent that they’re actively looking for more lists to read. That’s impressive, if you ask me.

So, out of curiosity I did the same search. You know you’ve done the same, trying to put yourself in your reader’s shoes, trying to see what they saw. I searched Google for 25 things about me with no quotation marks just to see what I’d get.

The result was approximately 33 million documents, and my post is the number eleven result. Well now, that’s interesting…

See, as someone who’s not really relying on search for incoming traffic, I don’t pay a lot of attention to SEO. Yes I changed the way my URLs look, but that’s more for my ease of use than anything. Other than that, I don’t have a targeted set of keywords, I don’t run my posts through an analyzer, I don’t tweak the meta data of my pages. I just write, often times sloppily, and cross my fingers that at least one person will read it and get something out of it. So how does someone who doesn’t care and doesn’t try wind up with such a good spot?

Perhaps it’s the fact that this site is new. Or that (so far) it’s being updated relatively often. Maybe it’s some sort of snowball effect from the amount of traffic I got from FriendFeed for that post. Whatever it is, it makes me feel like an  SEO savant: good at something without knowing how I’m doing it, how to do it again, or even how to make it useful.

This combined with the fact that many people spend significant time and money to optimize their sites leaves me feeling frustrated. If SEO were truly useful and meaningful, then a site like mine with low traffic and little to no relavence really ought not float so highly in the results. Where are the long-standing blogs that participated, the ones with established readers and higher page ranks? Where are the posts that talk about memes in general while referencing this particular example? Where are the posts talking about how this meme signifies people’s interest and desire to connect with one another even if it’s only a virtual kinship? What about the meta posts, such Mona’s on Pixelbits, which gathered data from the lists of countless participants?

It’s like the old adage about not wanting to join any club that would have me as a member: any search that shows my site so highly in the results makes me question its validity. One hopes that performing a search will return results from high authority sites that are trusted, established, and consistent but who haven’t sresorted to gaming the SEO system. This little exercise only serves to make me sadly aware that this isn’t the case.

On the other hand, perhaps I should just add ‘SEO savant’ to my resume and hope it trumps ‘expert’.

Photo credit: Rsms

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Irony Is Delicious, Except For The Canned Soup Conundrum

I am a big fan of irony, have been for ages. I couldn’t tell you how or when it started, but small things like the fact that I have to use a vacuum to get my broom clean make me grin even while they annoy me. I can even appreciate the fact that tomorrow I’m going to have to pay for parking in order to go to the parking office to buy a parking pass. It’s frustrating but deliciously funny at the same time.

The one exception I have found to this concept of delicious irony is canned soup. I’m not even talking the not-good for you condensed stuff. This is premium, don’t add water, healthy select style soup. Gourmet stuff even. You buy it thinking it’s a smart choice. Sure it’s a little high in sodium, you know this going in. But it’s quick, and easy, and costs less than cruddy drive-thru fast food. There’s even nutrition in there, it says so right on the label.

So you buy it and you take it to work (or in my case, eat it on your work at home lunch break). You pour the can into a soup mug and realize that you’re actually going to wind up eating two servings of soup, not one. So it’s even higher in sodium… Well, at least it still has nutrition and won’t break the bank, right? You heat it up, relish in the savory aroma, and take your first bite.

It’s at this point you’re hit square in the face with the only known example of non-delicious irony in the world:  something that has 60% of your sodium for the day is bland and could use a little salt.

Not cool, canned soup makers. Not cool at all.

What most of us forget is that sodium doesn’t always come from sodium chloride aka the crystal stuff that tastes salty. Sodium is a naturally occuring mineral that is in most of the food you consume. More to the point, though, is the fact that sodium is used in a large number of preservatives and flavor enhancers. Sodium nitrate, monosodium glutamate, the list goes on. Each one of these ingredients adds to the sodium content of your can of soup without adding much to that savory, salty taste.

It’s maddening, really, enough to make you pull your hair out. But luckily, there is a solution: make your own soup.

Before you protest, let me assure you: if you can boil water, you can make your own soup. Find a decent recipe and run it through a site like NutritionData.com, which will give you a nutritional analysis based on the serving size you specify. No more looking at the serving size and wondering which child they were thinking of when they designated a 1/4 cup serving. No more paperless mathematics to determine what 38% times 2.5 servings per can works out to be.

Below is the NutritionData.com nutritional analysis for a basic chicken noodle soup recipe using homemade chicken stock. Before you start protesting about the fat content, know that the values are for the raw ingredients as they are given. When you make chicken stock you skim the fat off the top, so the overall calories and fat are lower. Notice the sodium value, a very manageable 23% per serving. And that means a real, soup mug sized serving, not some tiny child’s fist size serving.

When you make homemade soup, you can portion it out into freezer safe zip top bags and lie them flat to freeze. Put one in the fridge to thaw at night, take it to work and heat up the next day. You can even wash and re-use the bags if you want to be super frugal (and environmental) about it.

Nutrition Info

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25 Things About Me You May Or May Not Know

Table Rock MountainThere’s a meme flying around FriendFeed right now to post twenty five things about yourself. In the interest of participation, community, and of course blog promotion, I think I’ve finally come up with twenty five post-worthy items. Good or bad, they’re all things that have made me who I am. And yes, I’m aware my items are told in story fashion; it flowed more easily when I wrote it that way.

  1. I was born in Tennessee and, with the exception of two months as an infant, I have lived in the southeastern US my entire life. Three decades later, people here still ask where my accent is.
  2. I got into my first car accident at the age of two. My father left me in the car while he stopped to use the pay phone. I threw the automatic transmission into either neutral or reverse and proceeded to take out a gas pump, cigarette sign, and someone’s truck.
  3. We moved at least eleven times by the time I turned six. I think it might have been more, but I’m not certain. The bulk of my childhood was spent in northern Pickens County in the western tip of South Carolina. I was about one mile from Table Rock Mountain, picture above (Photo Credit: turbojoe).
  4. I grew up  first exceptionally poor, and then at the very bottom rung of lower middle class by American standards. I can remember being about four and having to buy toilet paper one roll at a time because that’s all we had the money for when we ran out. I very clearly remember my father’s excitement the first time he grossed $30k in a year, and the guilt I felt when I surpassed him ten years later.
  5. For several years my sister and I spent the summer at my maternal grandparents’ home in Tennessee. We would traipse through their fields and woods carrying a sharpened javelin as protection against snakes. One of those summers, my sister, cousin, and I built a two room, 100 square foot shack. We put in a sleeper sofa and a tin roof, so we could camp out there. We called it The Mansion.
  6. My grandfather was a bee keeper, so running around several active bee hives and screaming like a banshee while playing football or tag never seemed odd to me. I was in my twenties the first time I had my first exceptionally disappointing taste of store bought honey. Grandpa lost his hives a few years ago to bee blight.
  7. I was supposed to skip the second grade, but the principal refused to sign off on it because my of my poor penmanship. I hate to tell him, but my handwriting has only gone downhill since then.
  8. I read at a college level at the age of eleven.
  9. In sixth grade students in the county’s “gifted and talented” program participated in the regional National History Day competition. No one wanted to be on a team with me, so I wrote a play, borrowed a camera, and created a video about the impact of humanity on the environment. I wound up traveling to Washington DC to represent the state in the national competition. I have no idea how I finished, because the judges put someone else’s project tag on my scoresheets. I was absolutely heartbroken. I still have the video.
  10. The next year I was asked to speak at the county courthouse on Earth Day. They were starting a recycling program, but the only open center was the next town over and was only open to city residents. After the speech, I convinced my mother to start illegally recycling.
  11. My father is a recovering alcoholic, sober for almost twenty years now. It was one of the hardest and most important things my family has ever done together. When I was five he laid on his bed and swore to never drink again. Confused, I asked him why, because he’d certainly get thirsty. Very true words, it turns out. The videos we have of the road trip to DC are, in retrospect, terrifying because as an adult I realize just how much my father was drinking (and driving).  A few months after that he brought a hitchhiker home to sleep on our couch, scaring my sister and I enough to fall asleep in one bed with kitchen knives under our pillows. My mother packed us up in the middle of the night to go to a hotel, and my father checked into detox that week.
  12. My parents have been married and divorced twice. To each other.
  13. During elementary school and junior high I was in the chorus (alto), the orchestra (violin), and took several hours of dance each week (ballet, tap, jazz, and modern). I was moderately good at all of them, though not exceptional. I danced en pointe for a few years and have the jacked up feet to prove it. I also had the joy and privilege to teach ballet to three year olds.
  14. I have intentionally punched three people in my life. One was a boy in my class who said girls only kicked and pinched during fights. One was a 13 year old boy who would harrass the girls on the playground. The last was my first boyfriend when he tried to sexually assault me. That one also got a thumb between the ribs and a few elbows to boot.
  15. I quit dance in ninth grade to play soccer. I played on the boys varsity team since there was no girls’ team at my school. At 15 I was 5 ft 4 in and 110 pounds: the 6 ft 2 in 200 pound guys on the team were terrifying.  I prided myself on being able to tackle them.
  16. At 16 I moved from home to attend the Governor’s School for Science and Math almost 200 miles away. I suddenly found myself a much smaller fish in a smaller but much deeper pond. I had to do homework and study for the first time in my life. Out of the 63 prople in my graduating class, 23 were National Merit Scholars and were awarded almost $7 mil in scholarships. As a service to its students, the Governor’s School does not announce a valadictorian. Every class that graduates is thankful for this fact (including my sister’s class, she graduated from the same school two years after me).
  17. I chose to attend Emory University because I’d received a full tuition scholarship and it was closer to my boyfriend at Auburn. In hindsight, it was the wrong decision. My major was psychology (with a self imposed focus on adult abnormal behavior) and my minor was Violence Studies. I fancied myself a young Clarice and entertained the idea of a joint PhD and JD program. While in college I volunteered at the crisis line and helped run a grief and loss support group for people who’d lost parents to death or divorce.
  18. I worked either part or full time the entire time I was in school. My jobs included working with autistic children, working in the media services office, and working in the computer lab. In the summer of 1999 I started working for an internet startup company in addition to the two jobs I had with IT department. I went from data entry to customer service to marketing and PR. At the beginning of 2000 we were in the middle of a buy-out and had to begin preparations for a move to a new office in Virginia. I withdrew from school the second semester of my senior year to be able to make the move. The buy-out fell through and never resurfaced. We were a competitor to Amazon, so I don’t have to tell you how that worked out.I was two classes short of meeting graduation requirements, but lost my scholarship by withdrawing. I couldn’t afford the $10k it would take to finish my last semester.
  19. I moved back to South Carolina in January of 2001 at my sister’s request: my family needed help in the cafe they had started. 2001-2002 was a very hard time in my life: the cafe didn’t pay and jobs were scarce. I was told I was under or over qualified for every job I applied for. Once I finally got a contract  job, I would work from 8a to 5p and then work in the cafe from 5:30 to 11 or so. I moved in and out of my parents’ house twice during those two years.
  20. In August 2002 I started working as a customer service agent at the MCI call center in Greenville. I met a guy named Dave who had just left his wife for cheating on him, and we hit it off pretty well for two people who didn’t want to get into a relationship. I told him something I’d never told anyone else, that everyone I’d slept with had asked me to marry them. He laughed and said he had no intention of getting married again. A month after we started working together, Dave was fired for not doing his job properly (he wasn’t, and freely admits it).
  21. I remained at MCI and became a trainer intern in January 2005. I enjoyed my job, but more importantly I was good at it. I became the center’s point of contact for system enhancements, third party verification issues, and was asked to help re-write the entire company’s training program before I was officially promoted to trainer. As it turned out, I was the only remaining trainer in the entire company that had any experience teaching the coursework for installing new local service, so I was asked to help setup the training in a call center in Argentina.
  22. Dave and I were married in a park here in Greenville on April 28th, 2005. I tried to warn him… His sister, a notary, performed the service. No one else knew we were getting married. The next day, I flew (alone) to work in Argentina for a month.
  23. I was happy at MCI and was on track to join the corporate CS program management group. Verizon bought MCI in January of 2006. Dave and I went to Myrtle Beach in April 2006 for our first anniversary. When we got back, I got the voicemail message that our center was being closed. The call center I had trained in Argentina was remaining open. I had in a sense worked myself out of a job.
  24. We bought our house one week before the call center was slotted to close because we could still qualify with my income. It may sound irresponsible, but the house payment plus taxes and insurance were less than what we were paying in rent.
  25. I started work at my current company the week my MCI severance stopped. I was supposed to be the technical support administrator, making sure the developer’s were keeping up with trouble tickets and bug fixes. Due to a mixture of need and aptitude, that morphed into being a developer and server admin. Two company sales and one intellectual property suit later (we won) and I find myself at a small but comfortable company, just Boss and myself.

And there you have it: my not-so-brief biography broken out into twenty five not-so-short items.

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Taking Intense Debate for a Spin

In case it wasn’t obvious, this blog is a new project for me. There are many like it, but this one is mine (sorry, couldn’t resist the reference).

At any rate, given that I’m starting a fresh new project I’ve decided to make it an ‘all new’ experience. For instance, this is my first WordPress blog; in truth it’s been a year or two since I’d even played around with the platform. Also new is the choice of comment providers: Intense Debate. intensedebatelogo

So, why Intense Debate you ask? First and foremost is that it’s new to me and thus fits in well with the ‘all new’ experience on this blog. I’m using Disqus on a separate project and am quite pleased with it, but there’s no way to make a comparison between two services if you haven’t in fact used both services.

At this point I have the service up and running, and integration into the WordPress platform was about as quick and seamless as one could hope for. Granted, this is a new blog so there weren’t many comments to port over to the Intense Debate database, so I can see where an established blog would have a much longer transition time.

The setup is too new for me to have many thoughts on it, so I will likely have to revisit the issue to let anyone who cares know what I think about it. So far I can say that I like the straightforward option to export comments, and that I dislike where the widgets are placed in their system. Currently widgets have their own area within the user dashboard rather than being a sub-set of the options for a particular blog. Since they give the option to have multiple blogs underneath a single user account, it would make more sense to have the widgets show up as options under each particular blog. Then again, as I don’t have multiple blogs setup in their system, perhaps the menu items change when there are multiple blogs under a user account and I can’t see that.

Feel free to let me know what you think of the new commenting experience!

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