A Letter To Myself
Posted by Tina in Personal Life on February 26th, 2009
Dear Present Day Self:
You’ve got a birthday coming up, which means it’s the perfect time for some reflection on who you are and who you want to be. Knowing that you’ll be doing this, I’m going to make a suggestion to you: stop annoying your future self, OK?
See, Future Self gets really annoyed when you do things that are selfish, Present Day Self. Remember that time you were too tired to make up the coffee pot before going to bed? When Future Self woke up the next morning, she was pissed. PISSED. She groggily came down the stairs only to find no java waiting, which meant she had to figure out how to put everything together while half asleep and still suffering from blurry sleep-induced vision. That wasn’t very nice of you.
There are lots of other examples, it’s not just about the coffee. When you decide to be lazy on a weeknight so you can play around on your computer, Future Self gets stuck cleaning the bathrooms on her day off. And those bills that Past Self in college put off paying? You got it: Future Self got stuck with them.
It’s inevitable that you’re going to let people down. I’m realistic and I understand that it’s going to happen. But letting yourself down gets really frustrating and I know you’re better than that. The next time you look at something you need to do and debate about putting it off, just take a moment to think about how that’s going to make Future Self feel. I promise you, it’ll be worth the effort.
Sincerely,
Me
10 Things I’ve Learned While Living In The Hospital
Posted by Tina in Personal Life on February 12th, 2009
I’m making my way into day three of hospital living: I’ve been here since Monday evening (well, with the exception of ten hours). During the day our time has been spent as professional waiters. Wait for the nurse, wait for the therapist, wait for a test, wait for results, wait for the neurologist, etc. At night, my job is to make sure my dad remembers he’s go an IV when he gets up to pee. It sounds a lot simpler than it is, unfortunately.
At any rate, here are some of the things I’ve learned so far as a guest in Hospital Land.
- Images of a blue sky and puffy white clouds is the wrong thing to have on the ceiling of the elevator, especially one used to transport patients on gurneys. Lucid people find it rather “Charlie In The Chocolate Factory”-esque. Those who aren’t so lucid tend to think they’re taking an elevator to heaven.
- Even hospital cafeterias can be behind the curve when it comes to celiac awareness. My sister has decided to write the hospital requesting gluten free signage, or at least that ingredient lists be posted with the menu.
- When your finances take a turn for the worse, spend some time in the hospital. Well, if you’re not gluten intolerant… Seriously, the cafeteria food is rather tasty and you can eat three meals a day for under $10. Plus, the wifi is open and there’s free coffee on the upper floors.
- No matter how badly you’ve slept and how uncomfortable you were, these four things will make you feel human in the morning: wash your face, brush your hair, change into clean socks, and get a cup of coffee. To tell the truth, I’d already learned this lesson the really hard way: stranded overnight in the Buenos Aires airport. I’m just getting a refresher course right now.
- Apparently snoring men can sleep through the most heinous alarm beeps known to humanity, but will wake up and grumble the instant someone bumps the lighting up from one candlewatt to two. It’s an interesting phenomenon, surely someone has written a paper on this already.
- Hitting the recommended 10,000 steps a day is really easy: just make three trips to your car from the second floor of the hospital. Another option is to pace incessantly in front of the elevator bays as you curse the fact that only half the elevators are working.
- Dysphagia (problems swallowing) can be a contraindicator of speaking difficulties and can be managed and treated by eating different food textures. That is the good news. The bad news is that suffering from dysphagia means that at first everything you ingest has to have a consistency somewhere between tomato juice and pudding. And I do mean everything, including your coffee, peaches, and chicken. Trust me, if you’ve never seen chicken with the consistency of pudding, you are a lucky person. And if you do happen to see chicken pudding, whatever you do, don’t smell it.
- Nurses will actually ask you if you want your prescribed stool softener suppository rather than just giving it to you. Amazingly, they report that some people do in fact say yes. Obviously those patients are not subsisting on a diet of chicken pudding.
- The surefire way to get taken away for that test you’ve been waiting for? Have your meal delivered. My father has had one hot meal in the past two days. Rumor has it that cold chicken pudding is even more horrific than hot chicken pudding.
- There’s always someone worse of than you are. Period. Don’t believe me? Walk through the hospital during visitors hours. Heck, just walk through a parking deck and you’ll hear enough to convince you it’s true.
Thank You For Your Kindness, FriendFeed
Posted by Tina in Personal Life on February 10th, 2009
It’s 3a EST and I’ve just returned from the hospital. I’m hopped up on coffee and adrenaline, so the odds of me going to sleep any time soon are slim. I wanted to say ‘thank you’ to everyone on FriendFeed who has shared their kind words and support, however I found I had more to say than the space would allow. So, I’m posting it here.
This is my second trip to the ER within a week: last week we spent four fun-filled hours dealing with my husband’s first kidney stone. In hindsight, last Monday was a walk in the park because today my father had a stroke. The scary thing is that it may very well not be his first one.
Daddy is 51, still young in this day and age. He’s been to the hospital twice in my lifetime: once for out-patient knee surgery, and once 20+ years ago when he was a construction worker (he fell off a building). Other than that, he’s always been healthy as a horse.
But a year or two ago he had an episode of faintness where it was hard to stand and speak. The doctor said it was too much coffee on an empty stomach. This past November he stopped driving because his eyesight suddenly got worse (previously he had 20/10 vision). Even after he got his new glasses, he said things still didn’t look right and drove as little as possible, never at night.
And now he’s laying in a hospital bed, curled on his side looking smaller than me. Well, technically speaking he is, by about 10 pounds… And I’m left wondering about those episodes over the past two years.
While I know it’s common for stroke victims to make a very full recovery, I’m still preparing myself for something worse. His body has already bounced back: he couldn’t stand or walk at 7p tonight and at 10p he flew through the neurologist’s physical tests with no issues. But he couldn’t see properly: anything more than 12 inches away didn’t get a reaction. He’s not speaking properly, nor fully comprehending what he’s hearing. The doctor had to pantomime the actions for the physical test.
He didn’t know how old he was, or my mother’s name. I don’t know that he knew which one was me and which was my sister. It didn’t even register with him when the doctor said he’d had a stroke, an hour later he asked what was wrong with him.
So now I find myself hoping for the best but planning for the worst. It’s a bad habit of mine, actually, so in a way this morbid train of thought is familiar and comforting. He closed his business last month, and with it went the insurance. The bills will start coming and odds are he won’t be in a position to work (at least, not for some time). Where he’s going to live, how he’s going to get to therapy, how we’re going to keep his prescriptions filled…
It’s too much to think about, but at the same time I can’t help it. I’m supposed to be getting a couple hours of sleep while my husband camps out at the hospital until work, but I think sleep will prove elusive tonight. Perhaps tomorrow will prove to be a better day.
ADDENDUM
Just so no one will think that I’m entirely morose and loosing my oddball sense of character, let me tell you the story about the broken hearted meatloaf picnic in the ER waiting room.
My soon-to-be-ex brother-in-law (STBeBIL) was supposed to bring a meatloaf to our house tonight for dinner: I was starting mashed potatoes when my mom called. My family has a tradition of eating heart-shaped meatloaf for Valentine’s Day, and STBeBIL had made his own heart-shaped meatloaf since he wouldn’t be joining us for Saturday’s festivities (what with him and my sister splitting up and all).
STBeBIL was already on his way to our house, so we called him to let him know we were headed to my mom’s. The amublance was leaving when we got there and we immediately headed to the hospital. So, we placed another call to STBeBIL telling him to change his route to go there instead. Now, STBeBIL has a horrible sense of direction, he couldn’t find his way our of a paper bag. He made it to the hospital after changing his GPS three times, one for each intended destination. And tonight’s meatloaf was still in tow.
After a few hours in the waiting room we were all getting nibbly and started joking about bringing in the meatloaf. The liaison brought us cups and forks and said it wouldn’t be a problem, so STBeBIL and my husband promptly headed to the car and came back with 5 pounds of meatloaf. Which, by the way, was wrapped in aluminum foil and had to go past a metal detector.
So we get ready to unwrap the meatloaf and STBeBIL says he has to explain something first. Basically, he’d made the heart-shaped meatloaf but since he’s getting a divorce he thought it’d be funny to make a statement with it: he’d broken the heart in half. Which is kinda funny, until you find yourself sitting in the critical care waiting room with your soon to be ex and about to eat said meatloaf…
And hey, at least we weren’t there for a heart attack. Then the broken hearted meatloaf would’ve been all kinds of wrong.
Feeling Official, Business Cards Arrived
Our business cards arrived first thing this morning, so now I feel all official and stuff. It’s my name, and my Vumber, and our new office, all on a tiny indicator of reality. A silly thing to get excited about I suppose, but that’s me.
This was a small run, and I already see something I want to correct the next time around: the logo is just a touch too light. It was an intentional decision, since we’re trying to slowly extricate our image from what used to be our parent company without it being too much of a jolt for our existing customers (who’ve seen multiple buyouts and name changes from us over the past four years). Next time, I’ll make things stand out a bit more.
Now all I have to do is redo the entire site, move it to a new domain, and redo the entire support site. Um… Yay?
Action Does Not Equate To Progress
Posted by Tina in Personal Life on February 5th, 2009

Something rather unremarkable happened to me at lunch today. I needed to cross the street.
My office is on a corner, marked A in the image to your right. I needed to cross the street and make it to B. A gentleman was standing next to me, and needed to go from point A to point B as well. As you can see, though, our progress was impeded by a not-so-friendly “Do Not Walk” sign. Because there is a left turn arrow at this intersection, the rightmost “Do Not Walk” will cycle before the one between points A and B.
I can only attribute what happened next to a basic difference in psychology. I waited on the corner in order to go straight from A to B. The gentleman next to me crossed to our right (the bottom green checked sidewalk), took take advantage of the rightmost walk signal, and wound up jaywalking through the top of the intersection to arrive at point B.And for all that effort, he still arrived after I did.
The question is, what did this gentleman gain by traveling three times as far to make the same journey? He didn’t save time, that’s for sure. It was chilly outside, so it’s possible all that walking warmed him up, but I think the wind probably offset that.
The only thing I can see that he really gained was the feeling of control via action: rather than waiting on the light to change, he took control of the situation to find an alternate solution. This is a pretty normal human thing to do, actually. The only problem is the result: he got nothing extra for his effort. His actions to control the situation did absolutely nothing. Moreover, had he taken just a moment to review the situation, he would have seen that all that extra action (not to mention the risk of injury by jaywalking) would be fruitless.
Like I said, it’s actually a very normal human reaction. When faced with an uncontrollable situation, we want to take action, do something, anything, to try and make the circumstances fit what we want. We even take risks that we know aren’t outweighed by the possible rewards.
And in case you haven’t figured it out, I’m not just talking about crossing the street here. We engage in this kind of behavior all the time. Think of how you drive during high traffic: are you more likely to take side streets so you can keep moving, even though you might arrive home no earlier than if you’d taken the stop-and-go main route? What about computer issues: do you take the time to review the logs to see what exactly went wrong? How about the stock market, or a crisis at work?
Our initial reaction is to jump in, get moving, and stay moving, even though analyzing the situation we may be better served by taking less action. Or even no action at all.
It’s a hard lesson to learn, but it’s one worth remembering. Action doesn’t always equal progress.
First Impressions of Vumber, My Virtual Number
As you might know, I am moving into a new office this week. We don’t require much out of an office other than a rather nice address for the business cards and internet; it serves as a home base, a place to land between site visits and trips to the data center. So with that, we’ve opted to work from our mobiles rather than install a phone system.
Now, that might not seem like too big a deal to you. Working strictly from a mobile phone is in no way uncommon. But those people aren’t working from my mobile. The number was originally a land line, I had it installed right before I went to Argentina in 2005. I worked for the phone company at the time so I oversaw the installation order and hand picked the phone number. It’s a great number and I intend to keep it. In the past few years I’ve ported it from land line to voip and finally to mobile.
With this in mind, I set out on a quest for a virtual phone number. I don’t need toll free service, I have no use for fax. My criteria were really pretty simple:
- The proper area code for my location.
- Voicemail capability.
- Calls had to forward to the number of my choice; not a static number and not my computer.
- I needed the ability to make outbound calls.
- No per minute charges.
Simple, right? Apparently not so much.
Not a lot of services offer the upstate South Carolina area code. Plus, the per minute charge was a deal breaker for several services, as was the outbound calling. After a bit of searching and getting some recommendations on FriendFeed, I happened across a service called Vumber. And before you ask: yes, that’s an affiliate link.
Vumber met all of my requirements above (you notice I didn’t specify a non-dorky service name) and has several other things going for it as well, not the least of which was the free 30 day trial. A good free trial is a beautiful thing, and being the value minded person I am I’m always willing to take advantage of one.
After the trial it’s $9.95 a month for up to 20 hours of usage. I’ve not had 20 phone hours for work any time in the past year, so this wasn’t an issue in my book. For those that are curious, checking your voicemail by phone does count against your time for the month. The flip side of that is the fact that you can listen to your voicemail online, so there’s no need to check it over the phone.
That $9.95 gets you a virtual number and voicemail box (see, Vumber makes sense now!) that will ring to whatever phone number you specify. You can add additional Vumbers to your account for $3.95 a month, or change your existing Vumber for $1.95 ( actually, the first three times you change the number are free).

The feature set of Vumbers are relatively simple, but interesting. The most intricate is how to direct incoming calls. You can set any of the six handling methods below via the online account interface or by dialing into your Vumber.
- Route calls to the number you’ve specified (in my case, my mobile)
- Send them straight to Vumber voicemail
- Busy signal
- Continuous ring
- Temporarily out of service message
- Disconnect message
You can see now why many of the reviews I found online were with regards to the dating scene… As an aside, if you have the calls ringing through to your phone and you miss the call, they are routed back to your Vumber voicemail box, not your standard voicemail.
Other options include what to pass to your caller ID (either the person who called you or the Vumber itself), what you hear when you answer (’press 1 to accept’, announce the originating number, or put the call straight through), and whether or not you want to enable emailed missed call notices. You can also set a PIN and alias for each Vumber.
The best feature for me, though, is the ability to place outbound calls. You add ‘registered private numbers’ to your account, and these numbers are able to place outbound calls through your Vumber. That virtual number is what winds up on the recipients caller ID. Perfect!
Blocking and speed contacts are the two remaining features. Blocking handles calls with anonymous/unknown caller ID information or other phone numbers you specify. You can route these calls to any of the call handling options above except to your number. Speed contacts let’s you specify frequently called or special numbers so that you can dial them more quickly as an outbound Vumber call. You also have the option to handle calls from your speed contacts as you would blocked numbers. Sounds like just the thing when you want to send a certain client straight to voicemail but be able to dial them back quickly. Not that I’d do that, of course. But someone might find it useful.
My method of using the service is going to be very straight-forward. I have my account set to show my Vumber when it calls, and that number is in my phone contacts as my work line. So my phone rings, the screen shows work line, and I can answer the phone properly. If I miss the call it goes to my Vumber voicemail which has a brief, work branded message. I can listen to that message from my phone, in my Vumber account, or via the email attachment they’ll send me.
And there you have it, an overview of the rather simple but perfectly adequate feature set of Vumber. I’ve received a test inbound call and placed a test outbound call. The call quality was fine, though there was just a hint of a delay. Thing is, the test call I made and received was from an overseas number, so the delay might have been due to that and not the service.
So far I am more than pleased with what I’ll be getting for my $9.95 a month. Once I get a chance to use the service a bit more, I’ll give an update.
Oh, and about that affiliate link: if you use it to sign up you get the 30 day free trial and I get a free month of service. Just wanted to be up front about it =)
Content Confusion: What Do You Want To Read?
As I’ve mentioned before, I’m big on site stats. Other than comments, obviously, stats are the one way I know I’m not just talking to myself. Not that there’s anything wrong with talking to yourself… Anyway, after a quick perusal of my stats to date, I have to say I’m not quite sure what I’m seeing. My top post, hands down, is 25 Things About Me. Second is the post about using Intense Debate for comments, and third is my rant about social media drama. So from what I see, my readers like getting the inside scoop on me, social media, and quite possibly have a love of list posts.
Is this right?
I’m asking because I want to know what you like to read. That doesn’t mean I’m always going to write it, of course: some days all I’ll have to post about is the fact that the cat threw up on me. But the whole purpose of writing (other than getting some clutter out of my brain) is to have someone read it. And I like you, so I kinda want you to stick around.
So there you have it: an open request for topic suggestions. Leave your thoughts in the comments, otherwise we all run the risk of seeing that cat vomit post some day in the future.
Money Saving Psychology: Self-Confidence Affects Purchasing Decisions
Posted by Tina in Noteworthy News on January 28th, 2009
There’s an interesting article on Science Daily today about how your self-confidence affects selection habits.
[R]esearchers asked participants to write about health-conscious behaviors with their dominant or non-dominant hands. Then some of the participants wrote essays about the most important value in their lives (an activity designed to restore confidence). All participants assessed their moods and self-esteem levels and then chose between a healthy snack (an apple) and an unhealthy snack (candy bar). Participants whose confidence was shaken (by not using their dominant hand) who didn’t get to self-affirm with the essay were more likely to choose the healthy snack—to restore their health-conscious confidence.
Essentially, when we’re feeling less confident we’re driven to select items that bolster our sense of worth. When our confidence levels have been restored, we’re less likely to choose items simply to sooth our damaged egos. Makes sense, right?
The trick is to turn this information to your advantage. For instance: when I go to the grocery store, I want to make healthy purchases. I’m trying to avoid as much prepackaged and processed food as possible because I believe that is more healthy for me. Based on the information above, lowering my concept of how healthy I am may just do the trick to keep me shopping on the outside edges of the store. After all, if I think I’m doing great than I might start to think I deserve a little splurge, like a box of Oreo Caksters…
But this can turn the other way, too. If I feel ugly, I’m more likely to buy something to make me feel pretty. If I feel unintelligent, I’m more likely to buy something to make me feel brainy. The list goes on: uninteresting, messy, etc. In order to help keep my spending in check, it might be a good idea to give my confidence a boost before I head out. You know: give the stove a quick wipe and turn on the dishwasher before heading out to Bed, Bath, and Beyond for a new knife. Put on a little ‘war paint’ before walking through the cosmetics department. Wear some clothes I look great in before heading out to buy a pair of pants.
And even if it doesn’t exactly work, at least you’ll be walking around feeling a little bit better about yourself, which means you’re less likely to try and shop your sorrows away.
Photo credit: Kaptain Kobold
Your Output Is Only As Good As Your Input
My job, in a nutshell, is developing custom software solutions, specifically supply chain and resource management software. Some of our clients simply buy a license, but many enter a contract for a monthly support agreement where we help address issues that arise with the software. It’s a good working arrangement: having consistent contact with a client via a support agreement actually makes it more likely that said client will contract with us in the future for bigger system enhancements, and the client receives a pre-determined amount of support hours each month without having to be concerned with the cost.
The majority of my working time is actually spent on such a support agreement, handling issues for our largest client (known as Client #1). Our software serves as a web-based interface between two of their internal systems: data from their master database goes to one area of our software, while data from hand-held quality inspection devices is sent to another area. The web-based interface combines these two masses of data into easily understood quality performance numbers. This information is vital to their business performance and, by extension, their stock prices. And no, I don’t own any of their stock…
Client #1 has been with this company longer than I have, almost seven years. They are a large, internationally known company with unlimited support hours each month. We definitely want to keep them happy and it’s my job to do so.
There’s only one problem. At this point, about 80-90% of the issues I handle for them have nothing to do with the software we’ve created. They’re caused by bad data. Bad data from the back end, bad data from the front end, someone fat fingered an entry, someone sent the wrong data for an inspection center. The list goes on.
Invariably I get an email or phone call about an immediately pressing issue, something not working right, files failing saying their back-end counterpart was not delivered. Even though I know with almost certainty what the issue is, I investigate before responding. I dig through the log files or peruse the original back end data file. And then I respond as politely as possible that the error was a typo. Or, in some cases, someone didn’t enter a data aspect that is required to process the files.
There’s only so much corrective reinforcement I can give. Because of the corporate hierarchy, the people I deal with aren’t the ones making the errors. They’re simply designated Points of Contact, funnels if you will. The people making the errors don’t even know that I or possibly even my company exist. Moreover, they’re located in hundreds of places around the globe: language and time zones are a built in issue. The best I can do is show the contacts I deal with how much this affects their business. A typo may seem like a tiny mistake, but that one piece of bad input causes the output to be incomplete, invalid, or in a worse case scenario, misleading. Business decisions, who’s hired, who’s fired, which contractors to retain: all of these are affected by that one small typo.
If I can convey the seriousness of such a small error, my next step is trying to prove a pattern of behavior. Connecting the dots, if you will, to show that this particular data entry clerk or that particular inspector are consistently making the mistakes. This type of analysis is actually not part of our agreement with the customer. Once I make the software work and get the data to process, I’ve met my obligation. Going that route doesn’t help me or Client #1 in the long run, though. Whenever possible I point out exactly where in the process data is being corrupted. Who is making the typos, who is cutting corners and not entering the complete data set. As a former trainer, I know that it’s always more effective to address a performance issue with a specific individual than it is with an entire team just as it’s more effective to address a team instead of sending a memo to an entire location. The more detail I can provide, the more dots I can connect, the more likely it is the correct person will receive the feedback.
And what do I get out of it? A happy client, and fewer emails if I’m lucky.
My Short Stint As A Work-At-Home Professional
Boss and I have both been working at home the past two weeks, an arrangement we came to after deciding to leave our previous office. Leaving was definitely the best decision to make: the previous space was tiny and had one of the worst internet connections I’ve experienced in the past ten years. Combine that with the fact that our jobs are 99% digital and we’re the perfect ‘work at home’ candidates.
Working from home does have it’s challenges, not the least of which is getting motivated. I figured it’s a lot like the advice parents are given about their children’s homework: give them a dedicated space to do it. So, I toyed with the idea of going all out to upfit an office for myself in my house. By “all out” I mean spend a bill or two on a desk and some neat desk accessories, plus some office supplies. I know myself well enough to realize that such a spending spree would be more about indulging my love of the office supply store than anything else, though, so I decided it wasn’t the best idea given the current economy.
It’s a good thing, too: Boss signed a lease on a new office last week. Well, that didn’t last very long…
It would appear I wasn’t the only one dealing with the difficulties of staying motivated. Between that and his cats thinking they had upgraded to a full-time live-in servant, Boss was having a hard time keeping focused at home.
Now, I know what you’re thinking. “Work at home” doesn’t necessarily imply actually being at home when one is working. Perhaps a better phrase would be “office flexibility”. Work from Whole Foods and Monday, Doc Chey’s on Tuesday, a coffee shop on Wednesday, etc. And yes, that would work to an extent. However, there is such a thing as too much mobility. Working from home still gives you a base, a place where your brain shifts from play mode to business mode. Having a hyper mobile office doesn’t offer that same mental shift and can be even harder to get used to.
And I have to say: the new office is pretty darn sweet. It’s bigger, it looks better, and the location is fantastic for this area. Plus with commercial real estate being in somewhat of a slump around here, the lease terms are more than favorable. This new space marks a new stage for our company, and that above all else is why I’m excited about this move.
Now, I just have to get back in the habit of brushing my hair before noon…
Photo Credit: rocketlass
